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Unfortunately, this vacancy has now closed. Other suitable opportunities may be available, please use the 'Search for jobs' page to see a list of our current vacancies.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
REQ000523
Date posted
31/10/2017
Application closing date
11/06/2018
Location
Egham
Contractual hours
Blank
Basis
Blank
Attachments
Blank
2nd Line Technical Support Engineer
Job description
We currently have an opportunity for a 2nd Line Technical Support Engineer to join our Central IT team based in our Egham & Hillingdon campuses. This is a field based role with a 50/50 split across Egham and Hillingdon.
The purpose of the role is to process incidents escalated from our 1st line Incident Management team across all campuses, perform skilled
work in the configuration, installation and maintenance of network systems, servers and other related equipment, liaise with Problem and Change Management as well 3rd parties regarding on-going service issues for ACS, aiding teaching and learning and supporting core operations.
At ACS we offer everyone the chance to feel part of something big. As a group of leading international schools, our dedication to student success is matched only by our professional desire to attract, retain and develop staff of the highest standard.
We believe our vision 'Through learning, inspire all to make a difference' applies as much to us as to our students. It is a vision that empowers and motivates us to deliver our best
Education & experience required:
- Apple Certified System Administrator (ACSA) and Cisco Certified Network Associate (CCNA) certified at a minimum.
- Cisco Certified Network Professional (CCNP) and Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE), Virtualisation or VMWare certifications are desirable as is demonstrable experience using the technology within a similar role within the education sector.
- ITIL certification or experience working in an ITIL aligned environment highly desirable.
- Excellent understanding of methods and problems of networking, server and systems administration.
- Experience with mixed Apple Mac and Windows based environments is essential.
- Moderate ability in at least one scripting language
- Broad understanding of Project Management principles and methodologies is essential
- General knowledge of safety measures and hazards.
- Ability to work in an environment with students ranging in age from 3-18.
Personal qualities required:
- Team player with excellent customer service and communication skills.
- Must be a self-starter and able to work without supervision.
- To be able to problem solve effectively and to demonstrate initiative and organisation, the ability to prioritise whilst making sound decisions using logical reasoning and judgement.
- Excellent planning and organisational skills essential.
- Work positively and pleasantly with faculty, staff, parents and students.
- Willingness to positively explore, embrace and be trained in new technologies.
- Willingness to work flexible hours.
- Ability to adapt within a dynamic and ever-changing IT environment with peak-time work cycles and the challenges associated with conflicting demands.
This role will be working 5 days per week including some evenings, weekends and bank holidays including participating in a stand-by roster to provide support outside of normal working hours.
ACS celebrates diversity as an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and, as an employee of ACS, you are expected to share this commitment. This position is therefore subject to an enhanced Disclosure and Barring Service Check.
Job title
2nd Line Technical Support Engineer
Job reference
REQ000523
Date posted
31/10/2017
Application closing date
11/06/2018
Location
Egham
Contractual hours
Blank
Basis
Blank
Attachments
Blank
Job description
We currently have an opportunity for a 2nd Line Technical Support Engineer to join our Central IT team based in our Egham & Hillingdon campuses. This is a field based role with a 50/50 split across Egham and Hillingdon.
The purpose of the role is to process incidents escalated from our 1st line Incident Management team across all campuses, perform skilled
work in the configuration, installation and maintenance of network systems, servers and other related equipment, liaise with Problem and Change Management as well 3rd parties regarding on-going service issues for ACS, aiding teaching and learning and supporting core operations.
At ACS we offer everyone the chance to feel part of something big. As a group of leading international schools, our dedication to student success is matched only by our professional desire to attract, retain and develop staff of the highest standard.
We believe our vision 'Through learning, inspire all to make a difference' applies as much to us as to our students. It is a vision that empowers and motivates us to deliver our best
Education & experience required:
- Apple Certified System Administrator (ACSA) and Cisco Certified Network Associate (CCNA) certified at a minimum.
- Cisco Certified Network Professional (CCNP) and Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE), Virtualisation or VMWare certifications are desirable as is demonstrable experience using the technology within a similar role within the education sector.
- ITIL certification or experience working in an ITIL aligned environment highly desirable.
- Excellent understanding of methods and problems of networking, server and systems administration.
- Experience with mixed Apple Mac and Windows based environments is essential.
- Moderate ability in at least one scripting language
- Broad understanding of Project Management principles and methodologies is essential
- General knowledge of safety measures and hazards.
- Ability to work in an environment with students ranging in age from 3-18.
Personal qualities required:
- Team player with excellent customer service and communication skills.
- Must be a self-starter and able to work without supervision.
- To be able to problem solve effectively and to demonstrate initiative and organisation, the ability to prioritise whilst making sound decisions using logical reasoning and judgement.
- Excellent planning and organisational skills essential.
- Work positively and pleasantly with faculty, staff, parents and students.
- Willingness to positively explore, embrace and be trained in new technologies.
- Willingness to work flexible hours.
- Ability to adapt within a dynamic and ever-changing IT environment with peak-time work cycles and the challenges associated with conflicting demands.
This role will be working 5 days per week including some evenings, weekends and bank holidays including participating in a stand-by roster to provide support outside of normal working hours.
ACS celebrates diversity as an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and, as an employee of ACS, you are expected to share this commitment. This position is therefore subject to an enhanced Disclosure and Barring Service Check.